QUALITY MANAGEMENT POLICY
It is the policy of Superclean Services to carry out commercial office, general and industrial cleaning with associated activities in a manner which will meet the company quality criteria and customer requirements in all respects.
To assist accomplishing these objectives Superclean Services has established, and will maintain and implement, efficient programmes and procedures for all functions and they will comply, as a minimum, with the requirements of BS.EN.ISO 9001 – 2008.
The Quality Management Programmes define functional responsibilities and essential quality criteria associated with the carrying out of customers’ contract requirements.
The responsibility to prepare, maintain and implement documented systems and procedures to ensure compliance with company policy, customers’ requirements and the agreed Quality Management programmes has been accepted by the Director and he will also ensure that any amendments to the standards referred to above continue to be reflected in the Superclean Services Quality Management System.
To assist in the above aims, regular management review meetings and internal audits are carried out. These meetings and audits will be used to initiate system changes when gaps in effectiveness are identified, thus ensuring that stated objectives and continual improvement targets are being met.
All employees of Superclean Services, including sub-contracted personnel, have been made aware of the requirements of this Quality System and their responsibilities for operating within its guidelines.
In order to ensure that these policies continue to be understood and maintained, the Director and Managers will re-advise their staff of their particular responsibilities within the Quality System whenever a change occurs.