Impact on office staff of daytime cleaning

A recent survey commissioned by SCA on the effects that daytime cleaning is having on office workers has produced some interesting findings, the European Cleaning Journal (ECJ) has reported. The aim of the study was to ascertain comfort levels of office workers, particularly in relation to being “cleaned around” and their perception of cleaners, i.e. valued co-workers or unwelcome intruders.  

‘Excellent Customer Service’ survey

Our Management and London office cleaning teams were interested in a recent European Cleaning Journal article, written by Peter Ankerstjerne, Head of Group Marketing at global facilities services provider ISS on what constitutes excellent customer service.  In it, Ankerstjerne talks of the challenge of delivering excellent service.